Notice Regarding Real Name Registration Policy of Mainland China


China Unicom (Hong Kong) Operations Limited (“CUHK”) is committed to offering innovative and comprehensive communications products and services to customers for a seamless connections. From 4G Greater China to CUniq ONE postpaid plan, we have introduced various innovative product plans which are new to the market. Among all, its “1-Card-2-Number” (“1C2N”) product is especially preferred by frequent travelers between Hong Kong and Mainland China.

To comply with the “real name registration policy” imposed by the competent authority of Mainland China, all telecom operators in China who provide Mainland China mobile numbers are required to collect the personal data from their customers in order to comply with the real name registration policy. Since the Mainland China mobile number of CUHK’s “1C2N” (including the Mainland China mobile number of prepaid and postpaid services) are provided by the telecom operators in China, we have to comply with the policy.

herefore, all CUHK’s 1C2N prepaid card users and starting from December 15, 2016 the new 1C2N postpaid (monthly fee plan) subscribers including those customers who renew their contracts of service would be required to comply with real name registration policy in order to activate or continue to use the Mainland China mobile number associated with 1C2N service. The use of Mainland China mobile number by postpaid customers during current contract period will not be affected Real name registration policy will not affect the use of Hong Kong mobile numbers except those 1C2N prepaid SIM cards which PUK number starts with 89860. For the arrangement of those customers (PUK number starts with 89860), please click here. You may refer to Office of the Communications Authority (OFCA) : Consumer Alert on Single-Card-Multiple-Numbers (“SCMN”) / One-Card-Two-Numbers (“1C2N”) Services for further details., please click here.

To ensure the continuous services of “1C2N”, CUHK will make necessary registration and related arrangement for CUHK’s customers who are using these packaged services. We will notify the relevant customers in advanced through various channels regarding the registration and related arrangement. The relevant customers or users please visit our store in person,bring your proper identity document and the “1C2N” SIM card of relevant Mainland China mobile number, for the process of real-name registration or register online, and sign the subscriber consent form ( please click here to read the subscriber consent form). The type of valid identity documents are as follows:
1) Hong Kong and Macau Residents : Mainland Travel Permit for Hong Kong and Macau Residents (For Hong Kong Residents, they may choose to register their Hong Kong Identity Card)
2) Taiwan Residents: Mainland Travel Permit for Taiwan Residents
3) Mainalnd China Residents: China ID Card 
4) Foreign citizens: Passport

Details of our store locations:  https://www.cuniq.com/hk_en/contact-us.html
Online registration website:https://www.cuniq.com/hk_en/realname.html

Please note that under any circumstances, China Unicom Hong Kong or any Mainland Authorities will not make phone calls to you or request to collect your bank account information, passwords etc.

In case of any questions or concerns, please call our 24 hour service hotline on 2122 1188.

China Unicom (Hong Kong) Operations Limited
updated on, 19 June 2017