Privacy

What information we collect. We collect information from you in order to provide our products and services, including personal information that we directly associate with a specific person, such as name, address or email address; information about you for contact and billing purposes, including your name, address, phone number and email address; information about your credit card or banking information, Social Security Number, and credit history so we can verify, process and bill for our products and services. We may collect information about your use of your device and our network, Wi-Fi usage, and performance information, as well as data relating to your use of our website, applications and other products and services.

We do not knowingly solicit children to purchase our products and services to children or knowingly collect information from children under 13 years of age. If you allow a child to use your device or our services, you should be aware that their personal information could be collected as described in this policy.

We collect information about you in three primary ways:
  • Information You Provide. We collect information that you provide when you apply for, purchase, or use our services or products, such as your personal contact and billing information, credit information, or other information you may provide to us.
  • Information We Collect Automatically. We automatically collect a variety of information associated with your use of your device and our products and services, some of which may be associated with you or another user on your account.
  • Information from Other Sources. We may obtain or purchase information about you from other sources, such as credit information before starting service, or updated address information from shippers.

Use of collected information. We use your information to provide and bill for services and products, to verify your identity, and to send you offers for our products and services. We also use information we collect to answer your questions about your account or assist you with troubleshooting. We may also use your information for internal purposes, such as auditing, data analysis, and research to improve our products, services, customer communications, and content. We may use your information to personalize services and offers we provide to you. We may use information about your location to provide our services or to customize data presented to you.

You may see advertisements when you visit our websites, mobile websites, in applications, or on your device. We may help advertisers better reach our customers by providing certain customer information, including device type, geographic information, and language preferences or demographic information obtained from other companies.

Sharing information with third parties. We may provide your information to third-party service providers to process transactions or otherwise provide you service, such as billing companies or shipping services, or when roaming on another carrier’s network. We may also transfer your information in a corporate business transaction, such as a merger or acquisition. We will provide customer information where necessary to comply with the law, such as disclosure of your information to a law enforcement agency for your safety or the safety of others, or when compelled by subpoena or other legal process. We may provide your de-identified information to third parties for marketing, advertising, or other purposes.

When you install third party applications on your device, you may consent to third-party access to information from your device or on our network, such as your contact list or location. Third-party application information collection is not covered under our Privacy Policy.

Protecting Your Information. We use a variety of safeguards to protect the information we collect about you.

Retaining Your Information. We retain information collected about you for only as long as we need such information for business, legal, or tax purposes.

How You Can Update Your Information and Choose How We Contact You. You can help ensure that information we have about you is accurate, complete, and up-to-date by accessing your account online or by calling Customer Service. You may manage your marketing communications preferences through your online account.

Changes to our Privacy Policy. We may change this Policy at any time. If we propose to use Personal Information in a materially different way, we will provide you with notice by posting notice of the changes on our website for at least 30 days before we implement those changes, and obtain your consent as specified above for any material change regarding disclosure of Personal Information. You should review this Privacy Policy often for changes.

Contact Us. If you have any questions or comments about this policy or about our privacy practices, please send an e-mail message to us-cs@cuniq.com or Call Customer Service at (855) 595-5339. You may also direct your privacy-related comments or questions to [mailing address].

Acceptable Use Policy

Our wireless network is a shared resource, which we manage for the benefit of all of our customers. Your Data Plan is intended for Web browsing, messaging, and similar activities. Certain activities and uses of our Services and your Device are permitted and others are not.

Permitted uses include voice calls; Web browsing; messaging; email; streaming music; uploading and downloading applications and content to and from the Internet or third party stores; using applications and content without excessively contributing to network congestion; and tethering your device to other non-harmful devices pursuant to the terms and conditions and allotments of your plan.

Unless explicitly permitted by your Rate Plan or Data Plan, you are not permitted to use the service in a way that we determine uses a repeater or signal booster other than one we provide to you; compromises network security or capacity, degrades network performance, uses malicious software or “malware”, hinders other customers’ access to the network, or otherwise adversely impacts network service levels or legitimate data flows; uses applications which automatically consume unreasonable amounts of available network capacity; uses applications which are designed for unattended use, automatic data feeds, automated machine-to-machine connections, or applications that are used in a way that degrades network capacity or functionality; misuses the Service, including "spamming" or sending abusive, unsolicited, or other mass automated communications; accesses the accounts of others without authority; results in more than 50% of your voice and/or data usage being off-net (i.e., connected to another provider’s network) for any 3 billing cycles within any 12 month period; results in unusually high usage (specifically, more data usage than what 97% of all customers use in a month, based on recent historical averages (updated quarterly)) and the majority of your data usage being Smartphone Mobile Hotspot (tethering) usage for any 3 billing cycles within any 6 month period; resells the Service, either alone or as part of any other good or service; tampers with, reprograms, alters, or otherwise modifies your Device to circumvent any of our policies or violate anyone’s intellectual property rights; causes harm or adversely affects us, the network, our customers, employees, business, or any other person; conflicts with applicable law; is not in accordance with these T&Cs; using the service in such a manner as to interfere with the use of the service by any third party service provider or another customer; using the service to convey information of a nature or in such a manner that renders the conveyance unlawful or to convey information found to be unlawful, including, but no limited to, a finding that the information was foul, profane, obscene, salacious or prurient, or to impersonate another person with fraudulent or malicious intent, or for any purpose in violation of law, or in a manner that interferes unreasonably with the use of the service by another customer or end user; or any other unauthorized, wrongful, or misappropriated use of service; or attempts or assists or facilitates anyone else in any of the above activities.

Your Consent to Be Contacted

We may contact you without charge, on any wireless telephone number assigned to your account for any purpose, including marketing messages, and in any manner permitted by law. You also expressly consent to be contacted by us, and anyone contacting you on our behalf, for any purpose, including billing, collection, or other account or service related purpose, at any telephone number or physical or electronic address where you may be reached, including any wireless telephone number. You agree that CUA, and anyone contacting you on our behalf, may communicate with you in any manner, including using a pre-recorded or artificial voice, or using an automatic telephone dialing system to place calls or send messages, alerts, or an automatic e-mail system to deliver email messages. If a contact number you have provided to us is no longer your number, you agree to notify us promptly that you can no longer be reached at that number. You represent that you have received, and are authorized to convey to us, the consent of any authorized users on your account to be contacted by us as described in this Section. You agree that all consents provided in this Section will survive cancellation of your Service and account.

Rate Plans

Your rate plan includes your service allotments, for example, for minutes, messages or data, rates, coverage and other terms. Availability and features offered for international roaming and dialing vary depending on your rate plan. All countries might not be available for roaming, and available countries might change from time to time. While roaming internationally, your data throughput might be reduced and your service might be otherwise limited or terminated without notice.

Airtime usage is measured from the time the network begins to process a call (before the phone rings or the call is answered) through its termination of the call (after you hang up). For voice calls, we round up any fraction of a minute to the next full minute. Depending upon your Rate Plan, data usage may be rounded at the end of each data session, at the end of your billing cycle, and/or at the time you switch data plans. You may be charged for more than one call/message when you use certain features resulting in multiple inbound or outbound calls/messages (such as call forwarding, call waiting, voicemail, conference calling, and multi-party messaging). You will be charged for text, instant or picture messages, and email whether read or unread, sent or received, solicited or unsolicited. We use filters to block spam messages, but we do not guarantee that you will not receive spam or other unsolicited messages.

Billing Cycle

The billing cycle of CUniq USA monthly plans is 30 calendar days, starting from the day of SIM activation. Regardless the location and the activation time of the Monthly Shared Bundle, Bill cycle and Validity period is every 30 calendar days based on PST time zone, counting from the activation date of the primary USA card. Active usage, such as making a call, sending a text message, or connecting to the Internet within 90 days after activation is required to keep your number active. Service will be terminated if there is no usage within 90 days after activation.

How to renew monthly service

You need to renew your monthly plan before 24:00 PST on the last day of the validity period for the next billing cycle to keep the number active. If you choose a pay-as-you-go manual subscription renewal, before the end of each billing period, you need to log in to the website to top up and manage your bundle subscription. We offer customers the option to enroll in Auto Subscription Renewal by providing credit card information and selecting the Auto Renewal Option.

If you do not initiate a subscription renewal, or if your credit card fails to complete the transaction, or your account is under insufficient balance to cover bundle or amounts due for the next billing cycle, your number will be entered lock-up period. During the lock-up period, your number can only call to our customer service hotline. Within the lock-up period, it may take up to 4 hours for service resume upon re-subscription. Bill cycle will then be changed to the service resumed date. Service could not be resumed and the number will be deleted if the lock-up period lasted for 30 days, the remaining amount, if any, will not be returned.

Suspensions and Deactivations

CUA will suspend your service when you have not reactivated or purchased service for the then-current billing cycle. Service will be suspended when your account balance reaches zero and/or you are at the end of the time period associated with your prepaid plan. Within 90 days of suspension, CUA will deactivate your account.

Termination

CUA may change, limit, suspend or terminate your service at any time, including if you engage in any prohibited uses as described in these T&Cs.

Assigned Numbers

You understand that you may not acquire a proprietary interest in any phone number assigned to you, unless required by applicable law, and then only to the extent so required.

Factors that may affect service

As our customer, your actual service area, network availability, coverage and quality may be affected by factors such as network congestion, physical obstructions, atmospheric conditions, equipment used, and other causes of radio interference, faults, communications networks, or usage and maintenance of the networks. Many factors affect the speed and performance that customers experience, including the programs running on the device, proximity to a cell site, the capacity of the cell site, the surrounding terrain, use inside a building or moving vehicle, radio frequency interference, how many other customers are attempting to use the same spectrum resources, the high-speed data allotment and other features of your data plan, whether you are using Smartphone Mobile Hotspot (tethering) or are in the top 3% heaviest data users in a month. Customer devices also have varying speed capabilities and may connect to different networks depending on technology. Even within coverage areas and with broadband-capable devices, network changes, traffic volume, outages, technical limitations, signal strength, obstructions, weather, and other conditions may impact speeds and service availability.

Service Plans and Additional Terms & Conditions

All CUniq service plans are posted to the Company’s website where you can view the rates and additional terms and conditions specific to each plan. Visit www.cuniq.com/plans for details. By purchasing CUniq services, you agree to be bound by the rates and additional terms and conditions posted to the Company’s website, which are subject to change.