What information we collect. We collect information from you in order to provide our products and services, including personal information that we directly associate with a specific person, such as name, address or email address; information about you for contact and billing purposes, including your name, address, phone number and email address; information about your credit card or banking information, Social Security Number, and credit history so we can verify, process and bill for our products and services. We may collect information about your use of your device and our network, Wi-Fi usage, and performance information, as well as data relating to your use of our website, applications and other products and services.

We do not knowingly solicit children to purchase our products and services to children or knowingly collect information from children under 13 years of age. If you allow a child to use your device or our services, you should be aware that their personal information could be collected as described in this policy.

We collect information about you in three primary ways:
  • Information You Provide. We collect information that you provide when you apply for, purchase, or use our services or products, such as your personal contact and billing information, credit information, or other information you may provide to us.
  • Information We Collect Automatically. We automatically collect a variety of information associated with your use of your device and our products and services, some of which may be associated with you or another user on your account.
  • Cookies and other technologies. We and our third party providers may use a variety of technologies to assess how our sites or services are used, to personalize your experience and to deliver you advertising, including online content, tailored to your interests. Some technologies may include cookies, which are small files placed on your device when you access a site, or web beacons that can work together with cookies to uniquely identify your device.
  • Information from Other Sources. We may obtain or purchase information about you from other sources, such as credit information before starting service, or updated address information from shippers.

Use of collected information. We use your information to provide and bill for services and products, to verify your identity, and to send you offers for our products and services. We also use information we collect to answer your questions about your account or assist you with troubleshooting. We may also use your information for internal purposes, such as auditing, data analysis, and research to improve our products, services, customer communications, and content. We may use your information to personalize services and offers we provide to you. We may use information about your location to provide our services or to customize data presented to you.

You may see advertisements when you visit our websites, mobile websites, in applications, or on your device. We may help advertisers better reach our customers by providing certain customer information, including device type, geographic information, and language preferences or demographic information obtained from other companies.

Sharing information with third parties. We may provide your information to third-party service providers to process transactions or otherwise provide you service, such as billing companies or shipping services, or when roaming on another carrier’s network. We may also transfer your information in a corporate business transaction, such as a merger or acquisition. We will provide customer information where necessary to comply with the law, such as disclosure of your information to a law enforcement agency for your safety or the safety of others, or when compelled by subpoena or other legal process. We may provide your de-identified information to third parties for marketing, advertising, or other purposes.

When you install third party applications on your device, you may consent to third-party access to information from your device or on our network, such as your contact list or location. Third-party application information collection is not covered under our Privacy Policy.

Protecting Your Information. We use a variety of safeguards to protect the information we collect about you.

Retaining Your Information. We retain information collected about you for only as long as we need such information for business, legal, or tax purposes.

Response to “do-not-track” instructions. Our website does not currently recognize “do-not-track” instructions.

How You Can Update Your Information and Choose How We Contact You. You can help ensure that information we have about you is accurate, complete, and up-to-date by accessing your account online or by calling Customer Service. You may manage your marketing communications preferences through your online account.

Effective Date. This Privacy Policy was last updated in March 2017.

Changes to our Privacy Policy. We may change this Policy at any time. If we propose to use Personal Information in a materially different way, we will provide you with notice by posting notice of the changes on our website before we implement those changes. You should review this Privacy Policy often for changes.

Contact Us. If you have any questions or comments about this policy or about our privacy practices, please send an e-mail message to or Call Customer Service at (855) 595-5339.